Register as a Time & Space User
As a registered end user, you will receive Time & Space news and bulletins. You will also be able to activate your software and can apply for SUPS or direct support. Please register here.
Software Activation
Normally, software activation is performed by an authorised Spica technician. However, as a registered Time & Space user you can activate your installation yourself here, if required.
Software Upgrade and Premium Support
A Software Upgrade and Premium Support (SUPS) subscription is available through authorised partners for all registered Time & Space users. For a monthly subscription of 2% of the software list price, users receive the following benefits:
- A perpetual software license for the latest version of Time & Space (free upgrades)
- First level support assistance (time-based)
- Second level support assistance (incident-based)
Direct Support
Technical support to end-users is normally provided by the local authorised Spica partner. In case you are unable to contact them for any reason, we will do our best to support you directly.
In order to get the support you have to register. If you haven’t yet, you can do it now here.
REGISTER NOW & Get One Coupon Free/25 EURO value!
Once registered, you can submit your Direct Support Request here.
Direct support is offered through a back call, initiated from Spica, within 24 hours from your request. The call is performed remotely and may involve a voice, chat, video or remote desktop session. The support assistance is time-based, for each started 15-minutes interval we are charging one coupon (EURO 25.00). Coupons can be purchased online here or through a conventional order with a bank transfer payment.
Show support terms and conditions
SUPS – END-USER TERMS & CONDITIONS
- The support is available through
authorised reseller partners only. - End users with SUPS coverage are registered automatically.
- End-users with SUPS coverage can purchase Direct Support (link, see below…) coupons with 40% discount.
- All other terms and conditions are defined by the reseller partner.
DIRECT SUPPORT TERMS & CONDITIONS
- The support is available to registered users only.
- Users can register online at www.timeandspace.eu. The required information is software license serial number* and full company and company contact information.
- The support incident is raised at Customer Support Portal (available at www.timeandspace.eu).
- The support is delivered through Customer Support Portal, email and realtime communication (voice, chat, screen sharing). In the case of realtime delivery, the call is initiated from Spica. If it fails after 3 attempts, the customer is prompted for further action by email.
- Response time for the support request is maximum 24 hours. Most incidents are responded well within 12 hours.
- The support is performed by qualified Time&Space professionals with general knowledge of various support issues. The content or topic is not limited.
- The number of messages or calls within the same incident is not limited. The overall time is mesaured and charged for in 15-minute increments, for each started increment. (For example, total of 17 minutes is charged as 2 times 15 minute increment.)
- The support is offered as best-effort and no guarantees are given for the outcome.
- The support is paid with pre-purchased coupons. One coupon buys 15-minute of support.
- Coupons for the support can be purchased online at the Customer Support Portal.
- First coupon is free-of-charge.
*) Software license serial number is shown in all Help/About dialogs. It is also available on the license purchase invoice. If not available, please enter “0”.