As a registered end user, you will receive Time & Space news and bulletins. You will also be able to activate your software and can apply for SUPS or direct support. Please register here.
Normally, software activation is performed by an authorised Spica technician. However, as a registered Time & Space user you can activate your installation yourself here, if required.
Software Upgrade and Premium Support
A Software Upgrade and Premium Support (SUPS) subscription is available through authorised partners for all registered Time & Space users. For a monthly subscription of 2% of the software list price, users receive the following benefits:
- A perpetual software license for the latest version of Time & Space (free upgrades)
- First level support assistance (time-based)
- Second level support assistance (incident-based)
Technical support to end-users is normally provided by the local authorised Spica partner. In case you are unable to contact them for any reason, we will do our best to support you directly.
In order to get the support you have to register. If you haven’t yet, you can do it now here.
Once registered, you can submit your Direct Support Request here.
Direct support is offered through a back call, initiated from Spica, within 24 hours from your request. The call is performed remotely and may involve a voice, chat, video or remote desktop session. The support assistance is time-based, for each started 15-minutes interval we are charging one coupon (EURO 25.00). Coupons can be purchased online here or through a conventional order with a bank transfer payment.